FAQ

FAQ – Frequently Asked Questions

1) Where do you deliver and what are the delivery times?
We deliver everywhere in Guinea.

• Conakry: 24 to 48 business hours
• Regions: 2 to 5 business days

Delivery fees are calculated automatically at checkout.

2) How can I track my order?

Upon shipment, you will receive a notification and, if available, a tracking number.

3) What are your payment methods?

• Cash on delivery (depending on areas)
• Mobile Money, Orange Money, Soutra Money
• Bank transfer
• Credit card

4) Can I return a product?

Yes, within 48 hours of receipt, if the product is new, unopened, and unused.

5) What if my product arrives damaged or incorrect?

Contact us within 48 hours of delivery with photos.
We will offer an exchange, credit, or refund, as appropriate.

6) Do you offer personalized advice?Yes! Message us via WhatsApp, Instagram for recommendations tailored to your skin type.

7) How can I contact you?

• WhatsApp: +224 624 89 56 32
• Email: queenpalace189@gmail.com
• Instagram: @fatsoumcosmetics